"Drapery Street is the best! Very friendly, great ideas and suggestions! They were incredibly patient with us and did a great job! Even when there were issues beyond their control, they did everything they could to help us through and ensure everything was working right and we were happy! The technicians were beyond great as well! I will be returning when it’s time for the next phase!"Christine M.
At Drapery Street, we pride ourselves on providing high-quality products and expert design services… all to bring our customers the best possible experience. Know that we’re here for you every step of the way. If you encounter a problem with your products or installation, let us know. We’ll do our best to make it right!
To schedule repairs to your Drapery Street products, contact us using the Repair form below as soon as possible. After we take the shades for repair, we will notify you within two weeks if the shade is not repairable or of any repair fees.
Additionally, all of our Hunter Douglas products come with the Hunter Douglas Right Choice Promise™. Once our installation is complete, experience and enjoy your new window coverings for a trial period of 21 days. If you’re not thoroughly satisfied with your window treatments at the end of this period, use the Right Choice Promise™ to exchange them with the treatments that are right for you. Contact your salesperson during the 21 days after your trial period is over, and we’ll arrange a one-time replacement of your window coverings with a Hunter Douglas product of equal or lesser value of your choice.**
*In general, all fabric treatments are covered for one year against fabric and fabrication defects. Drapery Street’s cannot warranty against damages caused by misuse or abuse of our products. Warranties apply to the original customer and/or installation with proof of purchase and covers any defects in materials or workmanship provided the product is measured and installed according to our product instructions.
**The Hunter Douglas Right Choice Promise™ applies only to residential installations. It excludes: damage and abuse, improper installation, mis-measurement, product stacking or control side change, hard-wired motorized products and specialty shapes requiring templates. Change in product size (i.e., inside mount to outside mount or vice versa) is excluded. An additional re-installation charge of $75.00 per window covering is required. If the replacement product is of greater value, you must pay the difference in value. No credits or refunds for products of lesser value. Claims must be made by the original customer through DS. The Right Choice Promise™ is available only through participating Hunter Douglas Gallery® dealers. Custom-made products such as blinds, shades, shutters, draperies, etc. are fabricated to your specifications and unfortunately no refunds or exchanges are possible. Custom purchases require a minimum of 75% deposit at the time of order. Custom orders cannot be canceled and deposits cannot be refunded once products are ordered, usually within 24 hours of receipt of deposit.
- Extra time: $100 per hour
- Programming of Hub: $130 (includes 2 scenes for up to four shades, each shade an additional $15)
- Changing of batteries: $25 per shade (includes batteries and time to reprogram shades)
- Re-hanging of shades: $99 (includes up to two shades, $10 per each additional shade. High Ladder Fee and oversized charges may apply)
- Additional Installer: If additional installer is required (shades over 72″ wide) a 2x premium will be charged.
- High Ladder Fee: $10 per shade (120″ and over)