Warranty

“Drapery Street is the best! Very friendly, great ideas and suggestions! They were incredibly patient with us and did a great job! Even when there were issues beyond their control, they did everything they could to help us through and ensure everything was working right and we were happy! The technicians were beyond great as well! I will be returning when it’s time for the next phase!”Christine M.

At Drapery Street, we pride ourselves on providing high-quality products and expert design services… all to bring our customers the best possible experience. Know that we’re here for you every step of the way. If you encounter a problem with your products or installation, let us know. We’ll do our best to make it right!

...we’re here to help! Drapery Street is proud to sell high-quality blinds and window treatments, and we want to make sure you’re completely satisfied. Our products are built to bring you many years of enjoyment if cared for and used properly. To back that up, our products are covered by manufacturer warranties.* In the rare case of a problem with your product, we will work with you to resolve the issue.

...we will fix it! While unlikely, if the measurements of your product are incorrect, we will replace the product at no extra charge. If an error is made during installation, we will also reinstall the product for no additional cost. We are proud of our work and stand behind each and every one of our professionals. However, we know that even professionals can make mistakes, and we’re here to make sure you’re satisfied with our work.

...contact us as soon as possible! Products purchased through Drapery Street come with guarantees. To ensure you’re completely satisfied and help correct any issues that you encounter with your products, Drapery Street offers free in-home service for the first year after the date of purchase. A fee of $99.00 applies for in-home services after this period. This service covers 30 minutes of repair time or the takedown of 2 shades. Each additional shade is $10.00, and additional charges apply for shades installed over 120″ high or over 72″ wide.

To schedule repairs to your Drapery Street products, contact us using the Repair form below as soon as possible. After we take the shades for repair, we will notify you within two weeks if the shade is not repairable or of any repair fees.

...we have a solution! We think you’ll love our products, but we know that every home is different. Sometimes it takes a second try to get it just right. If you feel you selected the wrong material or style, contact us and we will allow you to purchase a new product to your liking at 50% off. This offer is valid for 30 days from the order date and must replace the original window treatment purchased through Drapery Street.

Additionally, all of our Hunter Douglas products come with the Hunter Douglas Right Choice Promise™. Once our installation is complete, experience and enjoy your new window coverings for a trial period of 21 days. If you’re not thoroughly satisfied with your window treatments at the end of this period, use the Right Choice Promise™ to exchange them with the treatments that are right for you. Contact your salesperson during the 21 days after your trial period is over, and we’ll arrange a one-time replacement of your window coverings with a Hunter Douglas product of equal or lesser value of your choice.**

*In general, all fabric treatments are covered for one year against fabric and fabrication defects. Drapery Street’s cannot warranty against damages caused by misuse or abuse of our products. Warranties apply to the original customer and/or installation with proof of purchase and covers any defects in materials or workmanship provided the product is measured and installed according to our product instructions.

**The Hunter Douglas Right Choice Promise™ applies only to residential installations. It excludes: damage and abuse, improper installation, mis-measurement, product stacking or control side change, hard-wired motorized products and specialty shapes requiring templates. Change in product size (i.e., inside mount to outside mount or vice versa) is excluded. An additional re-installation charge of $75.00 per window covering is required. If the replacement product is of greater value, you must pay the difference in value. No credits or refunds for products of lesser value. Claims must be made by the original customer through DS. The Right Choice Promise™ is available only through participating Hunter Douglas Gallery® dealers. Custom-made products such as blinds, shades, shutters, draperies, etc. are fabricated to your specifications and unfortunately no refunds or exchanges are possible. Custom purchases require a minimum of 75% deposit at the time of order. Custom orders cannot be canceled and deposits cannot be refunded once products are ordered, usually within 24 hours of receipt of deposit.

Additional charges:

Extra time: $100 per hour
Programming of Hub: $130 (includes 2 scenes for up to four shades, each shade an additional $15)
Changing of batteries: $25 per shade (includes batteries and time to reprogram shades)
Re-hanging of shades: $99 (includes up to two shades, $10 per each additional shade. High Ladder Fee and oversized charges may apply)
Additional Installer: If additional installer is required (shades over 72″ wide) a 2x premium will be charged.
High Ladder Fee: $10 per shade (120″ and over)

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Warranty

REPAIR REQUEST