Frequently Asked Questions

What type of window treatments will look best with my home's décor?down arrow

From traditional to contemporary, we have window treatments that fit all types of spaces and aesthetics. Our shades, blinds, shutters, and draperies come in many different fabrics, finishes, colors, and textures that can be customized to match your unique style.

Your Drapery Street designer will take into account your home’s style and architecture to custom-design window treatments that will not just complement but enhance it.

How do I begin the process of shopping for window treatments?down arrow

As soon as you begin shopping for window treatments, it becomes clear there are endless options and countless decisions to make. It can get surprisingly complicated surprisingly fast!

Our designers are here to help. We design custom solutions to fit your style while addressing your light control and privacy needs. Don’t make compromises when you can have it all!

Our complimentary showroom design consultations are the best place to start for most projects. You and your dedicated designer will discuss your space, needs, and budget. Bring rough measurements and photos of your space and we will show you the products that will achieve your goals. See full-size displays, including live demonstrations of PowerView® motorization. Once products are chosen, we will come to your house to measure and confirm selections.

From start to finish, we’ll be by your side helping you to avoid costly mistakes by getting it right the first time!

To set up your complimentary showroom consultation, click here.

Do you offer a warranty?down arrow

We stand behind our products and offer a Love It Guarantee, Limited Lifetime Warranty, and Hunter Douglas Right Choice Promise, which provides a 100% satisfaction guarantee.

We pride ourselves on providing high-quality products and expert design services… all to bring our customers the best possible experience. Know that we’re here for you every step of the way. If you encounter a problem with your products or installation, let us know. We’ll do our best to make it right!

Learn more about our warranties and guarantees here. 

How do I care for and clean my window treatments?down arrow

Click here for helpful resources on keeping your window treatments looking amazing.

Why is Drapery Street the best place to shop for window treatments?down arrow

Drapery Street is a window treatment destination. As a Hunter Douglas Centurion Gallery, we offer exclusive Hunter Douglas products that you won’t find anywhere else in the area. If you like choices, you’ll find them here! Our interactive showroom allows you to view full-size product displays so you can try before you buy.

We stand behind our products and offer a Love It Guarantee, Limited Lifetime Warranty, and Hunter Douglas Right Choice Promise, which provides a 100% satisfaction guarantee.

From inspiration to installation, your dedicated designer will be by your side guiding you to the selections that will meet your style, privacy, and light control needs. We help you avoid costly mistakes by getting it right the first time.

We’ll take care of measurements and installation too. No DIY required here! Our full-service team takes care of it all.

What is the Drapery Street Love It Guarantee?down arrow

Our professional designers work with you to find the right window fashions for your style and needs. This collaboration results in window coverings that you love. We understand there are a lot of choices in products and colors. If you don’t love the choice you have made, contact your designer within 30 days of installation, so we can work with you until you are satisfied.  Replacement products will be charged at 50% off or through the Hunter Douglas Right Choice Promise.

What does it mean to be a Hunter Douglas Centurion Gallery?down arrow

Drapery Street is a designated Hunter Douglas Centurion Gallery which means that we can show you and sell you every product that Hunter Douglas sells, including exclusive products not available anywhere else. It also means that we have certified Hunter Douglas professionals working at Hunter Douglas and that we can offer all the Hunter Douglas guarantees and promotions that may be available.

What is PowerView® Automation?down arrow

Imagine a world where your window treatments can adjust themselves automatically, creating the perfect room ambiance morning, noon and night. That’s the beauty of PowerView Automation from Hunter Douglas—recipient of the 2016 Red Dot Design Award, the most coveted and prestigious designation in the world of design.

Programming your window treatments is simple with PowerView®. Operate them from home with the Pebble® Remote Control or through voice activation when PowerView is integrated with smart-home systems such as Amazon Alexa, Siri® on your Apple device or the Google Assistant. For the ultimate in convenience, the PowerView® App is a perfect way to manage your shades when you’re home or away.

Added Convenience—Easily control shades with a button press, tap on your mobile device, automatically, or even with your voice (when integrated with a compatible smart-home system).

Increased Privacy—Schedule shades to automatically close whenever you want.

Better Energy Efficiency—Schedule shades to raise and lower to prevent harsh summer rays from heating interiors up or to prevent heat loss in the winter.

Enhanced Security—Easily give your home a lived-in look while you’re away by scheduling shades to automatically raise and lower at set times.

Safer for Children—Because smart shades lack lift cords, they’re a safer option than shades with exposed cords.

Which home automation systems are compatible with PowerView® Automation?down arrow

Whether you are just getting started or are a home automation enthusiast with many connected devices already in play, you can create a personalized whole-home connected experience by integrating PowerView Automation with compatible smart home systems.

PowerView is compatible with the following home automation systems: Alexa, Apple HomeKit, Google Assistant, Control4, Creston, Elan, RTI, and URC.

Are your window treatments safe for children and pets?down arrow

All of our window treatments are designed with safety in mind—a responsibility Drapery Street and Hunter Douglas take very seriously. From cordless and motorized operating systems, retractable lift cords, cord tensioners and wand controls, we offer a wide array of operating system options for enhanced child and pet safety.

How can I improve energy efficiency with window treatments?down arrow

Without energy-efficient window treatments, as much as 50% of a home’s heating and cooling energy can be lost through its windows. All Hunter Douglas window treatments provide window insulation, offering your home increased protection against heat loss during the winter, as well as minimizing the sun’s heat or “solar heat” during the summer.

Hunter Douglas is the industry leader in making a big energy savings difference at the window. In 1985, Hunter Douglas invented the highly energy-efficient Duette® honeycomb shades in response to the energy crisis of the late 1970s. More recently, they’ve introduced Duette Architella® honeycomb shades, which offer superior energy efficiency thanks to their patented honeycomb-within-a-honeycomb construction, and Vignette® Tiered Architella Shades, featuring rear fabric air pockets that trap air and create an extra layer of insulation.

Your designer will help you choose an energy-efficient treatment that will meet your other needs too, like privacy and light control. Learn more about our energy-efficient cellular shades here.

What is "UV" protection?down arrow

UV stands for ultraviolet. Ultraviolet rays from the sun can be very damaging. It’s important that our window treatments block the sun’s UV rays to protect flooring and furnishings from fading and other types of damage. UV protection is the measure of the amount of potentially damaging ultraviolet radiation that is blocked by our products. Typically for non-sheer window treatments this is 98% to 99% blockage. Even our Hunter Douglas sheer window treatments, like Silhouette® Window Shadings, block up to 88% of UV rays with the vanes open.

Where is Drapery Street located?down arrow

Drapery Street two interactive showrooms — one in Fishers, Indiana and our flagship location in Carmel, Indiana.

Our Carmel showroom is located on the first floor of the Indiana Design Center in Carmel, Indiana. Our address is 200 South Rangeline Rd. Suite 109, Carmel, IN 46032.

Our Fishers showroom — which features our Pre-Build Center and our Outdoor Experience Center — is located at 11760 Olio Rd Suite 200
Fishers, IN 46037.

What should I bring to my first design consultation?down arrow

You don’t have to bring a thing to your first design consultation, but it can be more productive if you have the following with you:

  • Inspirational pictures from magazines or websites that showcase the style you’d like to achieve.
  • Photos of your space and your windows.
  • Paint names and fabric swatches of your furniture.
  • Rough measurements of your room and window. Don’t worry about exact measurements! We’ll visit your home to verify measurements before a final purchase is made.

How do you measure to ensure the right fit?down arrow

No need to worry about taking your own measurements — we take care of everything from start to finish! There are often options that need to be considered in terms of measurement and placement of drapery, shades, blinds, and shutters. That’s why we send our extensively trained installers to take professional measurements once your selections have been made and before the order has been placed. We only use our own professional installers, never subcontractors.

How do I arrange for a repair?down arrow

We are always here to help, even long after your purchase! If you need a repair or support, please give us a call at 317-816-9774 or fill out our repair form here.